Állás   (Főállás)katt ide az it2it.hu főoldalához
IT/IS Service Manager Western Europe
(Location: Budapest)
The IT/IS Service Manager Western Europe is accountable for delivery of IT infrastructure services for all countries in Western Europe with support of local IT Service Managers.
Privát kapcsolatfelvétel  
NévAB InBev
RégióBudapest vagy környéke
Kontakt kapcs.felvétel után 
Telefonszám nincs megadva 
Fax nincs megadva 
Mobilszám kapcs.felvétel után 
Email címeszter[pont]mocsan[kukac]inbev[pont]com
Egyéb elérh. kapcs.felvétel után 
Honlap címehttp://www.ab-inbev.com/
Szakmai munkatársak nincs megadva 

Egyéb céges információk
 Kattints ide a cég profiljának megtekintéséhez
Általános információk
Általános elvárások 
  • Minimum of 7 years experience of Service management roles
  • Experience working with off-shore IT outsourced environment
  • Business process analysis and understanding
  • Cost benefit analysis
  • Financial and planning experience
  • Good knowledge and understanding Service management processes based on SLAs
  • Good knowledge of Root Cause Analysis and Problem Management
  • Good understanding of ICT infrastructure and related technology trends
  • Knowledge of ITIL standards and methods
  • Practical technical skills about workplace activities (IMAC)
  • Practical technical skills about Windows Server / Active Directory management
  • Willingness to travel frequently
  • Fluent English in speaking, reading and writing
Kiegészítő információk 
Role purpose
  • Accountable for delivery of IT infrastructure services for all countries in Western Europe with support of local IT Service Managers
  • Standardization of processes and reporting across WE
  • Escalation point (key relationship manager) for ICT infrastructural Business needs, requests, issues and escalations at local level for all functions
  • Manage Business and IT/IS alignment at zone level leveraging the relationship with both internal customers and third party supplier
Main Responsibilities:
  • Liaise with Business SPOC’s to channel business demand with regard to zone IT related products and services/standards/policies managing the implementation and/or the delivery of the appropriate tools
  • Supervise the appropriate execution of all organizational and technical activities prior to an IT/IS related change implementation
  • Propagate synergies and best practices across local and BU functions by fulfilling business-specific demand using standardized components and services created and maintained by IT/IS at Zonal/Global Level
  • Cover all activities needed to determine and guard the level of service (SLA) wished for ICT by the Business Process Lead; this includes reporting analysis from outsourcing partners and initiation of the required improvement activities
  • Develop the zone ICT strategy
  • Supply necessary input to Contract and Quality Mgr in case of Contract Changes
  • Overall Service Delivery Management ICT active budget creation and management at zone level Participate in Zone crisis management team
Elvárt kompetencia ismeretek
[nincs megadva kompetencia]

Hozzászólások -  hozzászólok PUBLIKUSAN 
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